e-consultation for clients › Help

How to use e-consultation account

Loggin-in

To log in at your account write in your client’s number and the password and then press log in. Client’s number is available at the third page of the shipped programme.

Description of the account

Function buttons

  • Send the message - after pressing it you go to the form where you can write in your question. The question form has title and content blanks. After having written your message press send to sent it. Pressing counsel will erase the message without sending it.

  • Log out – safe exit from the account

  • Back to profile - appears both in sent and received messages as well as in advice – enables going back to the main account window.

  • Answer this message – appears in received messages and advice – enables answers to the received messages. Answers sent by means of this function are stored as sent messages.

Function blanks

  • Messages sent – a blank where all client’s messages are stored. Only messages stored in this blank are messages sent to us. Clicking on the sent message opens it.
  • Received messages – a blank where all answers to client’s questions and our answers to them are stored. Clicking on the received message opens it.
  • Advice – blank where additional information and advice sent to the client are stored.
  • Files for you – a blank where all client’s files are stored. All file data will be converted into PDF format. Information about new file will be added in the advice blank. Orma firm decides on adding files received from clients such as: pictures, tables and extra information which will also be converted into PDF format.

Account’s functions:

  1. Sending messages – function – sent the message
  2. Reading sent and received messages as well as advice – clicking on the message.
  3. Reading files – by clicking on a given file. Each file can be opened or downloaded. Opening files is possible if you have software to read PDF format. Distributing files to second parties is not allowed.
  4. Continuing the topic/answer to the received answer – function – answer this message.
  5. Client’s sending extra files to add to the account – to send a file that is to be added – send it as an attachment to admin@ormasport.com giving in the title your name and surname and your client number.

Caution

All clients are requested not to use the following functions: refresh, back, go to when they are at the account. It may disturb the correct functioning of the account.

Please use only the functions available at the account.


Please notify us about any problems connected with the functioning of the account at admin@ormasport.com
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